At this point, I am convinced that Office Max hates its customers. After my previous experience with customer service at Office Max, I decided that rather than purchase anything from the store, I’d use my gift card online, hoping to avoid a customer service nightmare.

I was wrong.

I logged onto Office Max’s site and found the PDA I had wanted in the store. When I tried to add it to my cart, I kept getting an error message telling me that my connection had been severed and to try again. After “trying again” 5 times, I finally got it added to my cart. Now its time to checkout and be done with Office Max forever.

First they want my billing info (including billing address), so I enter that into the form. Next, they want my shipping address. Now, I like to have electronics and expensive items shipped to my office, since they usually have to be signed for. This way, even if I’m not there, someone in the mailroom can sign for it; makes life much simpler. Well, I enter in my office address and I’m told that I can’t use that address since it’s different than my billing address. And that confuses me since there is a checkbox that says “Shipping address is same as billing address”. That would lead me to believe that it is ok to enter an address that is different from the billing address. I will say that I have run into several sites recently that have this same issue (want same billing and shipping address). So, frustrated yet again with Office Max, I enter my home address.

This all happened on Friday. I knew that my stuff wouldn’t be shipped on Saturday or Sunday, so I didn’t bother to check. Monday morning, I logged in to check the shipping status and it hasn’t shipped. No big deal, they’ll ship it later today. Monday night at around 11:00, I check and it still hasn’t shipped. That’s odd. I thought for sure that they would have shipped it Monday, since they got the order Friday afternoon at 3:00.

So this morning, Tuesday, I log in and it has finally shipped. There is even a message that tells me to click on the truck icon to see shipping info from UPS. Well, I click on my order and not only is there no truck icon, but the arrival date has now mysteriously disappeared (it had been 4-7 days).

Now all I know is that my item has been shipped but I have no way of tracking it and no general idea of when it might arrive. Thanks Office Max!!

I can say for certain, that I will never buy anything from Office Max again.